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Referring a safeguarding concern to Children's Social Care

The Sheffield Safeguarding Hub, tel.:  0114 273 4855

8.45am to 5.15pm (Monday to Thursday)

8.45am to 4.45pm (Friday)

At all other times including Bank Holidays, calls will be responded to by the Emergency Duty Service

Professionals and members of the public can call The Sheffield Safeguarding Hub at any time; you will be put through to a social worker to discuss your safeguarding concerns about a child or young person. 

  • Includes South Yorkshire Police Officers, Social Workers including Early Help Prevention and Intervention Social Workers, Independent Domestic Violence Advisers and Health staff

  • Will respond to new concerns about vulnerable children and young people by providing an integrated service with swift and secure information sharing between professionals

  • Will not replace Early Help services where children are not at risk but may need support

  • Will not replace police reporting mechanisms - to report non-urgent matters for police action ring 101

  • Will not deal with open cases where the child/family have an existing social worker, please contact the area team directly here: Children's Social Care

  • If a child or young person is in immediate danger, contact the police on 999

To make a referral, complete:

What will happen when I contact the Sheffield Safeguarding Hub?

You will be put through to a trained 'screening' social worker, who will:

  • Take information from you

  • Offer advice and make a decision on how the concern will be dealt with 

  • Tell you what will happen next

  • If you are a professional and your concerns are not considered to require an immediate response but meet the threshold for social care intervention you will be asked you to complete a Multi-Agency Confirmation Form (MACF)

  • The MACF should be completed and returned to the Safeguarding Hub within 24 hours via the Anycomms system

  • Telephone advice given to professionals will not be recorded unless am immediate response is required

  • The Hub will update parents, carers and professionals of the outcome in writing within 3 days of all completed referrals

Members of the public can discuss their concerns in confidence and if necessary, anonymously.

We expect professionals to:

Useful resources:


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